Privacy Policy

Privacy Policy

Last updated: 12/06/25

At Nathan Chilton – Sleep Coach (“we,” “us,” or “our”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.nathanchilton.co.uk, use our services, or communicate with us.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: such as your name, email address, phone number, and postal address (when submitted via forms or email).

  • Client Details: such as your baby’s age, sleep concerns, routines, and other information provided for the purposes of coaching.

  • Usage Data: including IP address, browser type, pages visited, and time spent on our site, collected via cookies or analytics tools.

  • Communication Data: any messages, emails, or responses you send to us via our website, contact forms, or social media.

2. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide sleep coaching services.

  • Create personalised sleep plans based on your submitted information.

  • Send updates, newsletters, or service information (only with your consent).

  • Improve website functionality, user experience, and marketing efforts.

  • Maintain internal records and ensure legal or regulatory compliance.

3. Legal Basis for Processing

We rely on the following lawful bases under the UK GDPR:

  • Consent – where you have given clear permission for us to process your data.

  • Contract – where processing is necessary for the performance of a contract (e.g., sleep coaching agreement).

  • Legal obligation – to comply with the law (e.g., tax and accounting purposes).

  • Legitimate interests – such as improving services or protecting our business.

4. Data Sharing and Third Parties

We will never sell your data. However, we may share it with:

  • Email marketing platforms (e.g., Mailchimp), only if you’ve opted in.

  • Website hosting and analytics providers (e.g., Squarespace, Google Analytics).

  • Professional advisors (e.g., accountants) for business compliance.

  • Legal authorities if required by law or to protect our legal rights.

All third parties are required to respect the security of your data and comply with UK GDPR standards.

5. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

For coaching clients, we typically retain records for up to 7 years in line with professional standards.

6. Your Data Protection Rights

You have the right to:

  • Access your personal data.

  • Request correction of inaccurate or incomplete data.

  • Request erasure of your data (“right to be forgotten”).

  • Object to or restrict processing under certain circumstances.

  • Withdraw consent at any time (where applicable).

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at: hello@nathanchilton.co.uk

7. Cookies and Analytics

We use cookies and similar technologies to:

  • Enhance user experience.

  • Track website usage.

  • Analyse and improve our services.

You can manage or disable cookies via your browser settings. For more details, see our [Cookie Policy] (if you plan to add one).

8. Security

We take appropriate technical and organisational measures to secure your data, including encryption, secure servers, and access controls.

9. Safeguarding

As a sleep practitioner working with families, the safety and wellbeing of children is a top priority.

If, during the course of our communication or work together, any safeguarding concerns are identified (such as signs of neglect, abuse, or serious welfare issues), these may be reported to the appropriate authorities or child protection services.

Where possible, and unless it would put the child at further risk, we will notify parents or caregivers before taking any further action.

We are committed to handling such matters with care, confidentiality, and in accordance with legal obligations.

10. Children’s Data

Our website and services are intended for parents and caregivers. We do not knowingly collect personal data from children under 16 without parental consent.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or services. The latest version will always be posted on our website with the revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Nathan Chilton – Sleep Coach
📧 Email: sleepcoach@nathanchilton.co.uk
🌐 Website: www.nathanchilton.co.uk